STRYX

Refund & Return Policy

We want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Damaged, defective or incorrect items

Please contact us within 7 days of delivery with your order number and clear photos or video of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Change-of-mind returns

For hygiene and safety reasons, opened or used beauty and personal-care products are not eligible for change-of-mind returns. Unopened products may be eligible for return where permitted by applicable law and provided the product is in its original, unused condition and packaging.

Non-returnable items

Products that have been opened, used, damaged after delivery, or altered by the customer are generally not eligible for a change-of-mind return, except where applicable law provides otherwise.

Refunds

Once an approved return or claim has been reviewed, any approved refund will be issued to the original payment method where possible. Processing time may vary depending on the payment provider or bank.

How to request a return or refund

Email us at info@stryx.in with your order number, reason for the request, and supporting photos where relevant. Do not send an item back until our team confirms the return instructions.

Consumer rights

This policy does not limit any mandatory consumer rights or remedies that apply under the laws of the country where the order is placed or delivered.